Job Information
State of Minnesota Solutions Support Engineer - ITS3 in St. Paul, Minnesota
Working Title: Solutions Support Engineer
Job Class: Information Technology Specialist 3
Agency: Minnesota IT Services
Job ID : 77189
Location : St. Paul
Telework Eligible : Yes - #LI-Hybrid
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 6/15/2024
Closing Date : 06/24/2024
Hiring Agency/Seniority Unit : Minnesota IT Services
Division/Unit : Department of Corrections
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : Yes-Up to 10%
Salary Range: $31.47 - $51.73 / hourly; $65,709 - $108,012 / annually
Job Class Option : Systems Software
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,600+ professionals of Minnesota IT Services (https://mn.gov/mnit/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Corrections (DOC). The MNIT DOC team runs many unique applications that manage the information and security of the department, supporting 4,500 employees across 10 prisons and 50 field offices located throughout the state.
As a Systems Support Engineer, you will be responsible for ensuring the stability, integrity, and efficient operation of Corrections Industry Information Systems & Technologies, including solutions and devices for a specific set of business portfolios within the Business Services Support organization. The role applies communication, analytical and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments for the Minnesota Department of Corrections.
In addition, the Systems Support Engineer will communicate and work in collaboration with MNIT DOC and MNIT Enterprise Services to achieve and meet the operational goals of MNIT Services as well as the Minnesota Department of Corrections.
This position will support across the 11 corrections facilities in Minnesota.
This position requires and employee to onsite occasionally.
Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota.
Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.
Minimum Qualifications
Candidates must clearly demonstrate all of the following qualifications in their resume.
This position requires a minimum of three (3) years of computer systems technical support experience.
Experience must include the following:
Experience as the primary COTS and SaaS vendor application support subject matter expert (SME) responsible for resolving application incidents and work requests, performing software updates, ensuring disaster recovery, application availability, performance and security standards are met, thus ensuring solutions are stable and healthy and business needs are met.
Experience onboarding, enhancing and integrating internally and externally hosted business applications.
Experience coordinating across teams, software vendors and users to ensure smooth and reliable operation of solutions.
Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
Customer service skills that include active listening, empathy, and problem-solving.
A master’s degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor’s degree substitutes for two (2) years, OR an IT related associate’s degree substitutes for one (1) year.
Preferred Qualifications
Experience supporting device hardware, including video conferencing technologies.
A working understanding of technology or application lifecycle management concepts.
Experience with ITIL and project management methodologies, ITSM ticketing systems and maintaining application runbooks and a CMDB.
Experience with MNIT Services and/or Minnesota Department of Corrections policies and procedures.
Ability to organize and prioritize multiple deadlines and work independently and collaborate as part of a team, be able to define problems as they arise, and recommend alternative solutions.
Physical Requirements
The selected finalist is required to review and sign a Physical Demands Worksheet for this position. For a copy, please email Jolene Blaser at jolene.e.blaser@state.mn.us
Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
SEMA4 Records Check (applies to current and past state employees only)
Criminal History Check
Reference Check
Social Security and Address Verification
Education Verification
CJIS Background Check
Driver's License Record Check
DHS Vulnerable Adult Check
Mantoux test
Other legally required checks
Minnesota IT Services will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.