Job Information
State of Minnesota 911 Dispatcher - Radio Communications Operator in Rochester, Minnesota
Working Title: 911 Dispatcher - Radio Communications Operator
Job Class: Radio Communications Operator
Agency: Public Safety Dept
Job ID : 76680
Location : Rochester
Telework Eligible : No
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers and DPS employees eligible to bid (permanent, classified employees in the same job and class). Eligible bidders should apply through self-service and confirm their bid by emailing Yerly.Lee@state.mn.us by 06/18/2024.
Date Posted : 06/12/2024
Closing Date : 06/26/2024
Hiring Agency/Seniority Unit : Public Safety Dept / Public Safety-LELS
Division/Unit : Rochester District 2100 / Roch Region Comm Team 1
Work Shift/Work Hours : Rotating Shift
Days of Work : Rotating
Travel Required : No
Salary Range: $26.69 - $34.79 / hourly; $55,728 - $72,641 / annually
Classified Status : Classified
Bargaining Unit/Union : 227 - LELS U17 Public Safety RCO/LELS
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
To provide communications for all agencies which utilize the State Patrol Communications System and to assist agencies in processing criminal information. Received emergency calls from the public requesting police, fire, medical or other emergency services. Determines the nature and location of the emergency; determine priorities, and using a Computer Assisted Dispatch (CAD) system. Maintains contact with all units on assignment, maintains contact with all units on assignment, maintains status and location of all units. Answers non-emergency calls for assistance and information. Also enters and updates and retrieves information from a variety of computer systems and monitors several complex public safety radio frequencies (VHF/800Mhz). Also, operates a variety of communications equipment, including radio dispatch consoles, E911 telephones and computer systems in 24/7 facilities. Assists the public in obtaining the assistance or information they require pertaining to emergency and non-emergency situations.
This posting will fill multiple openings.
Minimum Qualifications
Successful applications will have the following:
One (1) year experience in a high-volume customer service-related field OR
Post-Secondary certificate OR
One (1) year experience as a dispatcher for public safety or military entity, OR
911 Telecommunications Certificate or equivalent and (6) months customer service experience or law enforcement experience.
AND:
High School Diploma or equivalent.
Basic computer skills.
The ability to proficiently keyboard/type a variety of documents accurately to commensurate with the requirements of the position.
Effective listening skills.
Excellent written and oral communications skills. Ability to remain calm during stressful situations.
Movements to use several computers, keyboards, and mice.
Ability to remain aware of surroundings while receiving information from phone, radio, or person.
Ability to work cooperatively with individuals from diverse backgrounds.
Preferred Qualifications
Professional certification(s) from APCO (Association of Public Safety Communications Officials International), NENA (National Emergency Number Association), or NAED (National Academies of Emergency Dispatch).
One (1) year experience in customer service-related position.
One (1) year experience in dispatch for public safety or military entity or 911 Telecommunications Certificate or equivalent and six (6) months customer service experience or law enforcement experience.
Experience as a full-time police officer.
Post-secondary certificate or degree.
Physical Requirements
Ability to remain calm during stressful situations.
Movement to use several computers keyboards and mice.
Ability to remain aware of surroundings while receiving information from telephone, radio, or person.
Must stay at workstation for long periods of time.
VISION: Corrected to 20/40.
HEARING REQUIREMENTS: Must not have more than 35 DB loss in either ear when averaging the loss at 500, 1000, 1500 and 2000 HZ.
Very Light: Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.
Additional Requirements
It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:
Criminal History Check
Reference Check
Fingerprint Check (MNJIS)
Hearing and Vision Assessments
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.